Digital Banking Platform
Seamless banking
anywhere, anytime, any device
Forge a unified digital banking journey and eliminate the silos.
Seamless banking
Transform your digital banking operations into a comprehensive banking experience
Seamless Digital Onboarding
Effortlessly onboard customers into the banking system with eKYC, OCR scan, document scan, liveliness checks, video KYC, blocklist checks, fraud prevention, and AML compliance. Customers can start using banking services without visiting a branch, making their entry into the financial journey smooth and convenient.
Unified Customer Profile
Get a holistic view of the customer's relationship with the bank. A unified customer profile keeps a comprehensive record that captures all interactions, transactions, and engagements a customer has across various channels and touchpoints. This profile consolidates data from online banking, mobile apps, in-person visits, and any other financial engagement based on customer consent.
Hyper-personalized & Intelligent
Imagine a banking experience just tailored for you. Our digital banking platform leverages advanced data analysis and AI to create highly tailored experiences for each customer category. It means the platform understands individual preferences, behaviors, and needs, allowing it to offer personalized recommendations, offers, and content.
Lifestyle-centric Banking
lifestyle banking is a mix of banking and new-age FinTech offerings. The platform offers banking products and services that align with the customer's habits, preferences, and financial goals. Example: A bank can offer a "travel enthusiast" customer travel rewards, no foreign transaction fee, travel insurance, airport lounge access, and currency exchange services as part of their lifestyle banking offerings.
Cross-channel Consistency
Deliver a seamless and uniform experience to your customers. Regardless of the channel used such as mobile apps, websites, WhatsApp, IVRs, SMS, ATMs, wearables, chatbots, voice bots, call centers, or physical branches the user experience, branding, features, and functionality remain consistent. For example, a customer starting a transaction on a mobile app should be able to complete it on the bank's website without interruption or confusion.
Making the banking experience more
accessible and valuable.
accessible and valuable.
Cards and deposits
Manage your debit, credit, or prepaid card. Manage deposits whether it is term, fixed, or recurring.
Instant support anytime
Resolve issues and talk to your customers without delay via live chat, phone calls, emails, or even AI-powered chatbots.
Location-based services
Elevate convenience by providing geolocation-powered features. Instantly locate nearby ATMs, branches, and merchants for payments.
Traditional and new channels in symbiosis
Traditional channels like the internet, mobile, and branch banking work hand in hand with new channels like wearables, voice, and chatbots.
Scheduled and recurring payments
Set up automated payments on a schedule, ensuring bills and obligations are met without manual intervention, promoting financial discipline.
Remote cheque deposit
Deposit a cheque remotely by capturing an image through your mobile device, eliminating the need to visit a branch.
Frequently asked questions
How does your platform ensure integration with my existing systems?
Our platform offers flexible integration options, including APIs and connectors, to ensure compatibility with your existing systems. Our experienced team can assist with the integration process every step of the way.
What customer-facing channels does your platform support?
We support a wide range of customer channels, including mobile banking, internet banking, USSD, and social media platforms like WhatsApp. We can further tailor the channels to your specific needs and target audience.
How does your digital banking platform help deliver a personalized user experience for customers?
MobiFin leverages data analytics to consolidate all customer data into a unified 360-degree view. This enables the platform to offer personalized recommendations, targeted offers, and customized dashboards, based on individual customer behavior and interactions with the platform.
Which banking systems can your digital banking platform integrate with?
MobiFin is designed to integrate seamlessly with various core banking systems, including popular choices like Temenos, Finacle, Oracle FLEXcube, and more. Our core-agnostic connectors ensure seamless integration with any core system, providing flexibility and adaptability to suit your specific banking needs.
Can your platform create custom products or services to address specific customer groups?
Yes, our platform can be customized to create tailored products or services to cater to specific customer segments, such as corporate, retail, and SME customers.
How long does it take to implement MobiFin's digital banking platform?
The implementation timeline can vary depending on the complexity of your existing systems and the scope of customization.
Can your platform support multiple languages and currencies?
Yes, our platform is designed to support multiple languages and currencies, making it suitable for businesses operating in multi-national markets.
Can MobiFin support self-onboarding journey with hand-off between two channels?
Yes, MobiFin enables a smooth hand-off experience for end customers who start their onboarding journey on one channel (such as Internet Banking) and wish to complete it on another (like Mobile Banking).
Can your digital banking platform be deployed on-premises or does it need to be in the cloud?
We have both on-premises and cloud deployment options, allowing you to choose the model that best suits your infrastructure and security requirements.
Does your platform offer compliance with regulatory requirements such as data privacy, anti-money laundering, and KYC along with disaster recovery services?
Yes, our platform complies with various regulatory standards, including those related to data privacy, anti-money laundering, and know-your-customer (KYC) requirements. Additionally, we provide robust disaster recovery solutions to ensure business continuity and data protection.
